Privacy Policy

Last updated: January 12, 2026

Introduction

KeleleGo ("we," "our," or "us") operates the KeleleGo mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Information We Collect

Personal Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, address, vehicle details (for drivers)
• Payment Information: Payment method details (processed by third-party providers)
• Communications: Messages, support tickets, feedback

Information Collected Automatically

• Location Data: GPS coordinates during active deliveries
• Device Information: Device type, OS version, unique identifiers
• Usage Data: App interactions, features used, timestamps

How We Use Your Information

• Provide and improve our delivery services
• Process transactions and send notifications
• Match customers with drivers
• Enable real-time delivery tracking
• Provide customer support
• Detect and prevent fraud
• Comply with legal obligations

Information Sharing

We may share your information with:

• Other Users: Delivery details shared between customers and drivers
• Service Providers: Payment processors, cloud hosting, analytics
• Legal Authorities: When required by law

Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls.

Your Rights

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services.

Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.